Very disappointed [Mod: Resolved]

[Wheelie]

I bought a copy of Barca 2 via Paypal on the 22 Aug. 2007 and I still haven't received my licence details.

I have emailed them a couple of times and did receive a reply from the first one stating that they would pass my query onto sales as it would seem that Paypal payment's are not automated.

Has anyone else had this problem and is there any member of the Poco team on here that can sort this out for me please.

Thanks in advance

[Eric]

Hi Wheelie & welcome to Poco Forums,

I bought a copy of Barca 2 via Paypal on the 22 Aug. 2007 and I still haven't received my licence details.

Since it's PayPal that may take a bit longer.

I understand you're disappointed, but as already addressed previously it's not automated.

Normally if you pay through credit card, you'll receive your license key almost instantly.

I have emailed them a couple of times and did receive a reply from the first one stating that they would pass my query onto sales as it would seem that Paypal payment's are not automated.

That's correct.
Since you've emailed Support, I'm pretty sure it will be taken care of soon.

Has anyone else had this problem and is there any member of the Poco team on here that can sort this out for me please.

See also Bought Barca 2, but no registration number sent.

PM Slaven with the details of your purchase, so it can be resolved pretty soon.

Let me know if you receive your key.

Good luck & welcome aboard.

[Wheelie]

Hi Eric

Thanks for the reply

I will do as you suggest right now

If it had been made clear on the website about using Paypal then I would have used the shop, but I guess like anyone else when you see the option to use Paypal then you would assume it would be dealt with like any other order.

I really think they should make this fact clear as it would save all these problems from happening.

[Eric]

Hi Wheelie,

Thanks for the reply

My pleasure.

I will do as you suggest right now

That's the best you can do at present.
FYI Slaven has already been contacted about your problem.

I really think they should make this fact clear as it would save all these problems from happening.

I agree, it would prevent such posts here.

Take care.

[Wheelie]

Thanks for you help and input Eric it was much appreciated

2 days further down the road and still no registration details received from the powers that be.

I guess after receiving the order 5 days ago they have really shown that they don't care that much about their customers or future customer, its a damn shame as I really did like the looks of this program.

Customer service is far more important to me that the cost of the software and it would seem to me that theres leaves a lot to be desired and I have now given up any hope of ever receiving what I purchased.

Please feel free to remove my forum account as I very much doubt after they read this post they will want me on here any more anyway.

[Eric]

Thanks for you help and input Eric it was much appreciated

My pleasure Wheelie.

2 days further down the road and still no registration details received from the powers that be.

I guess after receiving the order 5 days ago they have really shown that they don't care that much about their customers or future customer, its a damn shame as I really did like the looks of this program.

Haven't received an answer back yet from Slaven, so my guess he's busy somewhere.
They care about their customers, but remember they are not a big company. Also not everyone from Support does have access to that PayPal information.
It's a pity you haven't received your license key yet , although I do remember where such problems were resolved almost the same day.

I have now given up any hope of ever receiving what I purchased.

You will receive your license key, so don't give up hope yet. Slaven will respond ASAP.

Please feel free to remove my forum account as I very much doubt after they read this post they will want me on here any more anyway.

There's no need to remove your forum account and it's OK to vent your frustration, so PSI can improve their support even more. They always want to hear from their customers and you can be sure they'll read your topic.

Hang on a little while longer, so you can enjoy Barca, like we all do.

[Wheelie]

Its all ok now Eric I just got a PM from Slaven

[Eric]

Its all ok now Eric I just got a PM from Slaven

Splendid Wheelie.