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Poco Forums • View topic - Barca development roadmap

Barca development roadmap

Help and advice on using Barca

Moderators: Eric, Tomas, robin

Barca development roadmap

Postby moleboy » Tue Oct 12, 2004 1:00 pm

When I'm not battling with my inbox :D I'm the Tech. Director of a global Application Service Provider (ASP).

An exercise we do every 4 months is to ask our registered users for the one *single* feature they would like added to our application - this gives us an idea of where our customers want the application to be headed, and also gives our developers a single point on which to focus their efforts.

The benefits of this process are as follows:

- Our team are working towards implementing features that our customers want
- developers time is not 'sidetracked' on writing code that most customers don't need

Other benefits:

- Newer customers have probably evaluated a number of alternative providers of similar services & software prior to signing up to our ASP - they know the difference between what we offer, and what our competitors offer. Our company does not have the time to evaluate our customers' products fully, and constructive evaluation from these users is essential for us to keep ahead of the curve.

We use a simple password protected forum for this exericise, to which we invite all registered users to make their comments within 2 weeks.

At the end of the 2 weeks we close the forum, publish the results and modify our development road map to suit.

This quarterly exercise keeps our existing customers happy, focuses our development resources and has proven to retain more than 98% of our customers, year-on-year.

Does PocoSytems have a similar process where existing customers can directly influence the development of their products? I, for one, would welcome this; Barca is a great product with a great future, if the development is handled in such a way that if meets the needs and future expectations of it's existing customers.

Would appreciate your comments,

Cheers,
MB
moleboy
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