Hi,
I have a situation where ALL my mail is suddenly getting sent to the Junk folder. I have filters that should send messages to certain incoming folders but they are also being ignored.
I don't really want to get rid of all filters and start again but what can I do?
F
Filtering not working
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Filtering not working
by flynt06 » Thu Jan 01, 2009 9:51 am
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Re: Filtering not working
by Tomas » Thu Jan 01, 2009 11:51 am
Hi,
first disable junk mail filter if you didn't do so already (through menu Tools > Junk Mail Filters, untick "enable automatic junk mail filtering" option and click OK).
Now press F4 and check that you don't actually have some filter that inadvertently sends all email to Junk folder. Particularly at the top of the filters list.
Please note that rules order is important too - once the message is matched/processed by certain rule, the rules that follow will not get a chance with that email message.
If you can't find any obvious problem, please submit a support ticket through menu Help > Email support > Email support.
first disable junk mail filter if you didn't do so already (through menu Tools > Junk Mail Filters, untick "enable automatic junk mail filtering" option and click OK).
Now press F4 and check that you don't actually have some filter that inadvertently sends all email to Junk folder. Particularly at the top of the filters list.
Please note that rules order is important too - once the message is matched/processed by certain rule, the rules that follow will not get a chance with that email message.
If you can't find any obvious problem, please submit a support ticket through menu Help > Email support > Email support.
Tomas
- Tomas
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- Joined: Sun Jul 25, 2004 1:34 am
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