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Poco Forums • View topic - Error msg "Incorrect structure size"

Error msg "Incorrect structure size"

Help and advice on using PocoMail

Moderators: Eric, Tomas, robin

Error msg "Incorrect structure size"

Postby gbrinck » Wed Dec 31, 2008 4:01 am

I'm getting an odd Pocomail error message on one of my computers, which runs Vista Home Premium. It says "Incorrect structure size was detected" and occurs when trying to Check mail. Nothing else happens and exiting PM is the only alternative.

I can't find anything here about that message and a web search suggests it comes from a C language runtime library and may be associated with the RasGetConnect Status service in Windows. That makes sense, since a connection is being established whenever Check Mail is clicked.

This only occurs in one of four computers, all with similar (though not identical) set-ups. It occurs when checking an ISP account with ISP.COM, which is actually hosted by Gmail.com. The mailbox can be opened and read using webmail, so it does not appear to be an error in the mailbox itself. It was working in the past but quit working sometime in the past several weeks ago (it isn't used all that often).

Any clues?
Gary Brinck
gbrinck
Poco Tourist
 
Posts: 18
Joined: Sun Oct 10, 2004 11:53 pm
Location: Florida

Postby Tomas » Wed Dec 31, 2008 11:58 am

As computer restart alone doesn't seem to help, and disabling the option to automatically dial when needed is probably not an option, you can try resetting tcp/ip:
http://support.microsoft.com/default.as ... US;Q299357
Shorter version can be found here:
http://help.expedient.com/dialup/winxp- ... -dun.shtml

Also I have found a related note from other Pocomail user:
"I found the problem was to have enabled the network option "Automatically dial when needed". For whatever reason the system gave the error message when I was already online and chose "check mail" or "check for updates", I guess trying to dial when it was not needed."
Tomas
Tomas
Pillar of the Community
 
Posts: 1418
Joined: Sun Jul 25, 2004 1:34 am

Postby gbrinck » Thu Jan 01, 2009 1:27 am

Thanks - I'll check those two suggestions out. I'm pretty sure that system is set to auto dial when needed (I'm not near it right now, so can't check) because it is used with a dial-up line from time to time. The problem did occur, however, when a connection was already established before Poco started.
Gary Brinck
gbrinck
Poco Tourist
 
Posts: 18
Joined: Sun Oct 10, 2004 11:53 pm
Location: Florida


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