We are used to send PDF attachments to our customers.
Some of them complain that they did not received any attachment.
We are sure these attachments were effectively sent as we can see them on an external gmail address we copy all our outgoing Emails.
At the beginning we though if was a wrong handling of the message from the receivers but as it happens on a regular basis we have to examine deeper the problem.
It seems that customer using MAC OS are the ones having the problem.
I had the opportunity to verify on a customer computer (MAC) that when going on his gmail account (web access) that the attachments we sent were not there.
Has somebody noticed or experienced the same strange behavior?
Thank you in advance for your suggestions.
Georges Hannelais
Mexico City