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Poco Forums • View topic - Downloading mail hangs

Downloading mail hangs

Help and advice on using PocoMail

Moderators: Eric, Tomas, robin

Downloading mail hangs

Postby desertgal » Sat Jan 16, 2010 1:37 pm

Lately PocoMail has been hanging instead of downloading mail. It will eventually doanload the messages, sometimes not till the next day, but it gets them all so I don't think the message itself is the problem. I've searched this forum & not found anything helpful. I tried renaming Poco. ini so that it created a new one, but it didn't help. I tried turning off my anti-virus but still no luck. I have Poco V4.8.0.4400 which I think is the latest & I'm running Win 7 on my laptop & Win XP on the desktop & have the problem with both systems. The only reason I haven't switched to a different program is I have a lot of contacts & I can't find a way to transfer them. Also, I've been using Poco for years without a problem till now.
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Postby robin » Sun Jan 17, 2010 1:47 am

Hi, 4400 is the latest version which I'm also using.

The other common factor is your e-mail ISP. I wonder if the problem is there?

It seems that there are several possible causes of this and switching to another e-mail program *might* not solve it.

Are you using simply POP3 mail or IMAP?

Has this just started? Does it follow any change of set up or anything like that, including with your e-mail ISP? Do you get the same result if you try from a different location with your laptop.

I use Poco on Win7 64-bit and don't see this problem, so it is not a "generic" problem.

I'd fire up a tool like WireShark and take a look at the information going out over the network to see where there might be a problem.

Or you could try a simple POP3 mailbox monitoring tool and see if that shows the same issues.
robin
 

Postby desertgal » Sun Jan 17, 2010 6:21 am

I have 2 email servers & both are giving me problems with Pocomail. I also use Thunderbird & Seamonkey Mail & have had no problems downloading from these mail servers. Yes, I have a bunch of email addresses but only 2 mail servers. All the mail that wouldn't download last night downloaded fine this AM, slowly, but fine. Both servers are POP servers.

I've been having the problem for a couple of weeks, no changes to either laptop or desktop & I don't think the servers have made any changes since the other email programs download fine.
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Postby Tomas » Tue Jan 19, 2010 3:05 pm

I have seen such problems myself shortly some longer time (years) ago, that time I think it was due to servers as it disappeared in few days. It's also occasionally reported but mostly being a one-time issue due to causes Robin mentioned above.

Do you experience any other slowdowns against past, eg. when switching folders in Pocomail?

Please try to submit a support request, through menu Help > Email support.
Tomas
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Re: Downloading mail hangs

Postby rthamper » Wed Jan 20, 2010 6:32 am

desertgal wrote:Lately PocoMail has been hanging instead of downloading mail. It will eventually doanload the messages, sometimes not till the next day, but it gets them all so I don't think the message itself is the problem. . . .
I've had the same problem.

One thing I know is that it's not the ISP doing anything wrong.

When Poco stalls, I can go immediately back online with any other mail reader and retrieve all messages successfully.

Also, when Poco stalls on a message, if I stop the downloading messages and immediately restart Poco downloading, it will get past the message it stalled on and continue reading. Sometimes in any given batch of messages I've had to do this as many as 3 times.

I suspect some sort of timeout setting. The messages where Poco stalls are usually complex HTML "newsletter mailings" from sites that might have a lot of "server" load (e.g., CNET, PC World, etc.). I don't know this for sure; but so far, I've seen a perfect correlation.

Now, I'm motivated. I've just upped Poco's 60 second timeout to 120 seconds to see if this is indeed the problem (the timeout setting is located under Options|Advanced|Network Settings). I'll let you know if this solves the problem.

And, if you get a solution to this problem, I do want to hear about it.
--- Rich
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Re: Downloading mail hangs

Postby rthamper » Thu Jan 28, 2010 8:34 am

rthamper wrote:Sometimes in any given batch of messages I've had to do this as many as 3 times.


Today, I had a situation where I had to do this 5 times. At the 5th attempt, all e-mail communication to all 4 of my e-mail accounts stopped, even if I used some of my other comm programs (e.g., Mailwasher Pro) to attempt to access those accounts.

This condition corrects itself after a few minutes.

rthamper wrote:I suspect some sort of timeout setting.
Changing the timeout didn't help.
--- Rich
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